https://radicaloptimist.org/en/tags/data/Recent content in Data on Radical OptimistHugoenWed, 01 Apr 2026 00:00:00 +0000https://radicaloptimist.org/en/post/ticketing-systems-are-an-antipattern-for-team-collaboration/Wed, 01 Apr 2026 00:00:00 +0000https://radicaloptimist.org/en/post/ticketing-systems-are-an-antipattern-for-team-collaboration/<h1 id="the-ticketing-system-user-interface-is-an-antipattern-for-cross-team-collaboration">The ticketing system user interface is an antipattern for cross-team collaboration</h1> <p>If your team spends most of its time managing a ticketing system — filing requests, triaging queues, waiting for answers — you have already made your collaboration legible to a machine.</p> <p>That is not a metaphor. Ticketing systems only work for the kind of work AI handles well: routine, well-defined, known destination, repeatable process. If your collaboration looks like a queue, it can be automated. And it will be.</p>